1394 Store.com
Your Firewire Solutions Center

1394 Store Returns

Returns

You have 15 days to return merchandise from the date you receive it to receive a full refund on the item(s),
provided that merchandise is unopened and in its original condition. Any merchandise returned after the 15 days, or in unsellable condition or with missing parts, will be charged a restocking fee.
You must obtain an Return Authorization Number (RMA#) prior to sending the merchandise back, please see below for information on how to obtain an RMA#.

Note: Software downloaded and purchased from the 1394Store.com is not returnable.

Defective items

Defective items will be eligible for return, repair or exchange. You must obtain an Return Authorization Number (RMA#) prior to sending the merchandise back, please see below for information on how to obtain an RMA#.

Please note that if you have merchandise that is malfunctioning or seems to be defective, we will do our best to help you obtain technical support or make arrangements to return the product for repair. In many cases, the manufacturer will be able to diagnose and resolve product concerns by email. For more information please contact us.

Delivery charges, and other services

If you are returning an item because of an error in order fulfillment on our part, we will be happy to refund the delivery charges incurred in sending the item to you and your cost in returning it to us. Otherwise you will be responsible for those charges and the cost of any other services provided to you in connection with your purchase plus 10% restocking fees.

To return an item:

You must obtain a Return Authorization number, RMA#, from our Customer Service department before a return will be accepted. Please refer to our contact page for Customer Service email and phone information.